We took our first “Groupon Getaway” this weekend and paid a visit to St. Louis, Missouri. It’s about an 8 hour car ride from where we live, so not too bad for a two night mini-vacation. We were not able to check-in until 4:00 so we did a little sightseeing. We made our way over to The Millennium Hotel St. Louis about 4:45, which was good because there was a bit of a line for registration. The website for the hotel describes it as a “charming modern establishment”. The front desk staff was very pleasant, as were all the bellmen we encountered. Our room was a “superior king” on the eighth floor. The view was not of particular importance to us, so it was fine that we just were able to glimpse the “Gateway Arch.”
This is where the end of our pleasant stay at the Millennium began. While the lobby was up-to-date with a Starbucks Coffee Shop, that’s as far as I would take modern. Charming does not fit the bill in the least. The very first thing we noticed upon entering the room was that it had a mild sewer like smell. Okay, maybe that would dissipate. The second thing I noticed was the dirty and I mean filthy dirty stained towel in the bathroom. Maybe housekeeping missed that when cleaning the room from the previous guests. I tossed it on the floor and told myself to ask for new ones. The industrial type toilet and a shower and tub, although they were both white, were quite dated, but they looked clean. We had 6:30 reservations at the hotel’s revolving restaurant “The Top of the Riverfront” for dinner and I needed to get my clothes ironed. Although the website for the hotel states there is an iron and ironing board in every room, ours was missing. After trying multiple times to call the front desk by pushing the “front desk” button on our room phone, I decided to press “housekeeping.” I got the hotel operator, who then connected me to the front desk. The same woman who checked us in answered the phone. I calmly explained that we had dinner reservations and I needed to iron my clothes, but was missing the necessary equipment. She apologized profusely and promised to get me what I needed, which now included clean towels and a few more pillows. Fortunately, as I said, the restaurant was in our hotel so I wasn’t in danger of being too late. Meanwhile, my husband had gone to the hotel’s business center to print out the groupon we had forgotten to print at home. Internet was not complimentary in the business center so he had to use his credit card to gain access. When that didn’t work he had to go to the front desk for change. The machine accepted the money and allowed him to log in; the only problem was it didn’t allow him internet access. When he returned to the front desk, they allowed him to log in on his smart phone and were able to mark the coupon redeemed from there. Again, the front desk staff was apologetic and refunded the money from the failed internet access.
At 6:25 I had changed my shirt and left on the jeans I had been wearing all day and headed for dinner because I still did not have an iron. Good thing there wasn’t a dress code. When we returned from dinner, I had a brand new ironing board – still in the plastic, plus a few more pillows and the towels I had requested. But no iron. No big deal, I would go to the front desk in the morning and ask again.
Since we were groupon customers, we had free internet access, although it was hard-wired and also had free parking in the Millennium’s garage across the street from the hotel. So there were a couple of plusses in the wake of negativity, right?
Saturday we were up and getting ready for a day of sightseeing. While I was shower I noticed two pubic hairs far up the wall of the shower. Uh, gross. I know it sounds disgusting, but I left them there. One, I didn’t want them swirling around my feet and two I wanted to see if housekeeping would get rid of them while making up our room. I pointed them out to my husband before he showered, so he was aware they were there. Once we were all set, I made a point to go to the front desk and again spoke with the woman who had originally checked us in. I told her we had not received an iron and that I really needed one for that night. Again, she promised she would inform housekeeping of my request.
By 4:30 we were on our way back to the hotel to get ready for dinner. Our reservations were for 6:00, at Ruth’s Chris, about 2 blocks from our hotel. We got stuck in some horrible traffic, so called the restaurant to tell them we would be late. As it turns out, we were able to get off the highway and make it back to our hotel in time to get ready to make the reservations. My husband was going to drop me off at the front door, I would run up and quickly iron my clothes and spruce up a bit. We wouldn’t be late!
Fortunately the iron had been delivered while we were gone. Unfortunately the iron did not work. It was one of those that shut off after 15 minutes and had a reset button. I plugged it in, pushed the reset button, unplugged and pushed the reset button and plugged it back in again. Nothing! After multiple attempts I finally connected with the front desk and spoke yet again with the same woman. Does she live there? Yes, we had received the board, but the iron was broken. I told her I needed it immediately, stressing the point that we had dinner reservations and were going to be late. Again the apologies and promise to get me the iron. Twenty minutes went by and I made another call to the front desk. I still had no iron and was now officially late for dinner. After another 10 minutes passed, housekeeping finally delivered a functioning iron and I rushed to get ready. Finally we made it out the door and were only a half hour late.
Following dinner we walked around the Arch a bit and then headed back to the hotel. Yes, the sewer smell was still there and so were the pubic hairs, but I had the iron and board.
We had figured out that the sewer smell was coming from the AC unit, so we shut it off thinking it might be better to be warm than sit in a stinky room. When we went to bed, however, we did have to turn it back on so we would be comfortable. Anyway, how much do you really smell in your sleep?
Upon we check out, we were never asked anything about our stay, so here it is. When all is said and done, we had a great time in the St. Louis area and will definitely return. I do believe we will choose a place to stay other than the Millennium.
This is the modern bathroom in a superior room. Note the towel on the rack.